The peaceful afternoon Communication Workshop was suddenly pierced by profanity-laden yelling. The source, a large men had been triggered by something. After a very short time a stream of people came flying out of the small room where they were practicing. What happened next was amazing to witness. 

Gliding into the room, seated in her wheelchair, the workshop leader rolled right up the man and started talking to him. She had a gentle assertiveness about her. She was neither aggressive nor did she back away. Soon, he had calmed down. He had gone from an intense “bear” to a gentle “rabbit” simply by the interchange between the two of them. 

The woman, Selwa Said, had been using the listening approach she had been teaching called Tracking. After we picked our jaws up from the floor at what had transpired, we recognized how this remarkably effective communication skill had turned a potentially violent situation into a peaceful one. 

We were both students, then. From that moment on we vowed that it was imperative to spread this approach far and wide. Ergo, Simpatico Method, the “Hear Here” book, and Coaching we continue to offer.